UpGrowth HR

Telemarketing Outsourcing

TELEMARKETING

OUTSOURCING

TELEMARKETING &

TELESALES ADVISORY

Consultancy service that offers expertise, guidance, and support to businesses, organisations, or individuals involved in telemarketing and telesales activities. The primary objective of such an advisory service is to assist clients in optimising their telemarketing and telesales efforts, ultimately improving their sales and customer engagement outcomes.

CAMPAIGN

PLANNING

Advisory services assist in planning telemarketing and telesales campaigns. This includes setting campaign objectives, defining key performance indicators (KPIs), and creating comprehensive project plans.

SCRIPT

DEVELOPMENT

Telemarketing advisers can provide guidance on creating compelling and persuasive call scripts that resonate with the target audience and effectively communicate the client’s offerings.

PERFORMANCE METRICS

AND ANALYTICS

Advisory services help clients define and track relevant performance metrics, offering insights into campaign effectiveness. They can guide clients on analysing data and making data-driven decisions.

TRAINING

AND COACHING

Advisers may offer training programs to enhance the skills of telemarketing and telesales teams. This could include communication skills, objection handling, and closing techniques.

CUSTOMER RELATIONSHIP

MANAGEMENT

Advisers may provide strategies for building and maintaining strong customer relationships, emphasising the importance of customer retention and repeat business.

MARKET RESEARCH

AND TARGETING

Advisory services can assist clients in conducting market research to identify potential target markets and customer segments, helping them tailor their telemarketing efforts.

QUALITY

ASSURANCE

Advisers may implement quality assurance protocols to monitor and enhance the quality of customer interactions, ensuring a consistent and positive customer experience.

COMPLAINT

RESOLUTION

In cases of customer complaints or objections, advisers offer strategies to handle and resolve issues in a way that preserves customer relationships and reduces churn.

OUR TELEMARKETING PLAN
FOR YOUR

SERVICES PRICE RANGE
TELEMARKETING & TELESALES ADVISORY RM 3,000 ≥
CUSTOMER RELATIONSHIP MANAGEMENT RM 3,000 ≥
QUALITY ASSURANCE RM 2,000 ≥
MARKET RESEARCH & TARGETING RM 1,000 ≥
SCRIPT DEVELOPMENT RM 200 ≥
A TELEMARKETING SOLUTION THAT FIT YOUR ORGANIZATION

CUSTOMIZE YOUR OWN

TELEMARKETING SOLUTION