TELEMARKETING
OUTSOURCING
TELEMARKETING &
TELESALES ADVISORY
Consultancy service that offers expertise, guidance, and support to businesses, organisations, or individuals involved in telemarketing and telesales activities. The primary objective of such an advisory service is to assist clients in optimising their telemarketing and telesales efforts, ultimately improving their sales and customer engagement outcomes.
CAMPAIGN
PLANNING
Advisory services assist in planning telemarketing and telesales campaigns. This includes setting campaign objectives, defining key performance indicators (KPIs), and creating comprehensive project plans.
SCRIPT
DEVELOPMENT
Telemarketing advisers can provide guidance on creating compelling and persuasive call scripts that resonate with the target audience and effectively communicate the client’s offerings.
PERFORMANCE METRICS
AND ANALYTICS
Advisory services help clients define and track relevant performance metrics, offering insights into campaign effectiveness. They can guide clients on analysing data and making data-driven decisions.
TRAINING
AND COACHING
Advisers may offer training programs to enhance the skills of telemarketing and telesales teams. This could include communication skills, objection handling, and closing techniques.
CUSTOMER RELATIONSHIP
MANAGEMENT
Advisers may provide strategies for building and maintaining strong customer relationships, emphasising the importance of customer retention and repeat business.
MARKET RESEARCH
AND TARGETING
Advisory services can assist clients in conducting market research to identify potential target markets and customer segments, helping them tailor their telemarketing efforts.
QUALITY
ASSURANCE
Advisers may implement quality assurance protocols to monitor and enhance the quality of customer interactions, ensuring a consistent and positive customer experience.
COMPLAINT
RESOLUTION
In cases of customer complaints or objections, advisers offer strategies to handle and resolve issues in a way that preserves customer relationships and reduces churn.
